Frequently Asked Questions

Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest.

Where can I get updates on my order?
We put together a shipping guide and you can track your order here.

What is my tracking number?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You can check and track the delivery status of your orders HERE.

How long will it take for my package to arrive?
Standard shipping time is 5 to 10 working days, but product shipped from China can take up to 20 working days in USA and 30 working day in Europe, Australia & South America from the date that your item is shipped out. Depending on demand and your location, delivery time will vary.

What is your change and return policy?
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. We cannot cancel your order once it has already been shipped. You can view our full refund policy here: Refund Policy

My item arrived damaged, what should I do?
We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.

Where is SentStore located?
We are based in Europe. Our fulfillment centers are located in Europe, China and USA.



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